Fostering a customer-centric mindset by leveraging design methods, collaboration, workshop facilitation, and the design frameworks.
Aiming to enhance our customer experience through deep understanding and collaboration. I co-led the project, taking on key responsibilities.
Our goal is to inspire and guide our team towards a customer-centric approach, exceeding customer expectations.
Trained in rigorous design methodology and artistic practice at the Royal Danish Academy (2005–2011),
I spent over a decade working as a fashion designer before expanding my practice into service and systems design.
I tend to sense what is missing and what is emerging. I visualize several steps ahead and move into action through small,
low-fi experiments. I learn by testing, adjusting and building momentum.
Today, I work across teams in a global organization to challenge assumptions and inform decisions through
a clear user perspective -across digital and physical contexts.
