Build the right thing before we build it right

As H&M Group established a new team responsibility for the end-to-end packaging journey, there was a need to build a shared understanding of the system and create a structure for prioritising and taking action.

Working as a Service Designer, I helped the team establish its way of working, defining methods, collaborative routines and a framework for engaging stakeholders across the organisation.

The resulting structure became the team's foundation for working with dependent stakeholders, aligning priorities and making informed decisions, while keeping the long-term ambition of circular packaging in sight.

Build the right thing before we build it right

Working as a Service Designer, I helped the team establish its way of working, defining methods, collaborative routines and a framework for engaging stakeholders across the organisation.